With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.
In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer.
Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries and Canada.
Purpose:
A promotional key account management role to orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care.
Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.
Roles and Responsibilities:
Key Deliverables:
Sales target (territory level)
Customer journeys in the CRM
Customer satisfaction measurements e.g. NPS, CES.
Skills Required:
Technical and additional requirements
Distinct knowledge of local network, their decision-processes/ structures
Advanced ability to identify and map customers and their respective influence maps within your ICS and territory
Experience using data insights to decide next actions to enhance customer experience
Ability to deliver scientific content
ABPI Qualified and thorough knowledge of the ABPI code of practice
Leadership skills
Excellent relationship building skills
Excellent active listening skills
Effective communication skills
Strong influencing skills
Excellent team collaboration skills
Mindset & Behaviours
Be inclusive and embrace diversity
Develop & Grow,
Collaborate & Trust
Highly engaging with customers
Happy to take the initiative to try new things, learning and improving constantly (both successes and failures)
Integrity and compliance mindset
Focused on and curious about customer needs
Development and growth mindset
Good at prospecting (find new contacts)
Analytical and data driven
Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.
For more information: www.daiichi-sankyo.uk