Wyndham Hotels & Resorts is now seeking a Coordinator, Sales Operations & Hotel Engagement to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The position is responsible for supporting sales onboarding and learning for Global Sales, Regional Sales, Remote Sales Services and Operations Support.  The position will support seller effectiveness in the market and assist the global sales organization with driving overall contribution.

In addition, the position will support hotel initiatives to drive owner engagement and assist hotels with driving revenue to their hotels.
 

What you'll do

Global Sales & Remotes Sales Services Training

Position will support New Hire Onboarding through the following but not limited to: 

• Coordinating and completing New Hire systems and hardware request forms / Term Requests /Amex etc.
• Scheduling of all new hire sessions and activities via outlook & Zoom.
• Sending “Welcome to Wyndham” email to new team member prior to start date with expectations and training schedule.
• Draft and send post-training surveys for leaders and new team members.
• Scheduling of 30, 60, 90-day touchpoints.
• Updating Job Aids, Training Agendas, and update in Showpad as needed.
• Support Travel arrangements as required.
• Position will support sales training for Ongoing Global Sales Effectiveness & Training through the following but not limited to:
• Scheduling of systems training systems via outlook & zoom.
• Scheduling of specific sales training via outlook & zoom.
• Coordination of additional training requests.
• Support with Global Sales Annual Meeting & Team meetings. 
• Provide support with coordinating sales sessions at global conference as needed. 
• Work with L&D to ensure all training paths in Wyndham U are up to date.

Hotel Engagement

Position will be the point of contact for all sales training requests by the field to include but not limited to HMP, Brand Meetings, FAC Meetings, Boot Camps etc.  Position will note the request and work with Senior Manager to ensure the correct content is created and shared with the teams. 

In addition, this role will support the hotels with the bi-monthly Property Showcase.  This would include the scheduling of hotels, working with the hotels on the property presentations and executing the call for the Global Sales Team.

Position will also coordinate the bi-monthly communications & webinars to hotels that are new to the Wyndham Family or have a new General Manager/Sales Person.  These share information on the sales tools, programs, and products to support hotels in driving revenue.  Communication also includes tips on how to respond to Sales Leads in Wyndham Community, train the front desk on Wyndham Direct and Hotel Sales Services (HSS)

Sales System Management

Position will support the license assignment, monthly usage reports and management of sales systems to include but not limited to:

• Showpad Admin & Management.
• Maintain & Update of  Showpad Training, Programs & Product Folders. 
• Zoom info.
• POPL.

Project Management

Partner with leadership to plan, organize, and coordinate projects as requested.      
 

You'll be successful if you have

• Ability to work well both independently and as part of a team to achieve goals and targets.
• Ability to work simultaneously on several initiatives and priorities often under pressure.
• Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world. 
• Ability to build and deliver presentations or written communication in a well-organized manner.
• Self-starter, exhibiting initiative, confidence, professionalism, and good judgment.
• Works with a high level of accountability, results orientated and dependable.
• Ability to make business decisions with integrity and honesty.

Required Qualifications/Experience

• Two-three (2-3) plus years of progressive work-related experience in travel industry with focus on sales teams. 
• Some experience in sales systems, property management systems, and central reservation systems preferred.   
• Analytical - ability to utilize Excel and review numbers.
• Hotel Sales - understanding of sales concepts, processes, and systems. 
• Ownership - Understanding of when to escalate items outside their control.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Employment Status: Full-time

For residents of California, Colorado, Hawaii, New York, and Washington, click here.