Job Title: Customer Support Agent
Location: Salisbury, Wiltshire
Package: Highly Competitive Salary + Benefits Package
Role Type: Full time / Permanent
Role ID: SF17001
Be part of the QinetiQ journey. Join us as a Customer Support Agent at our Boscombe Down site where you'll be responsible for providing a professional service with a focus on excellent customer service, to all QinetiQ support users.
The role
As a Support Agent you’ll have a role that is out of the ordinary, providing a high quality, responsive and professional contact service for QinetiQ's internal and external global customers. You'll be responsible for identifying problems and providing deliverables from IT Password resets through to HR queries and Facilities issues providing first contact to multi-functioning support and escalating where appropriate.
Day-to-day, you’ll:
This role is full-time, 37-hours per week, and based fully on site at MOD Boscombe Down near Salisbury.
Essential experience of the Customer Support Agent
Qualifications for Customer Support Agent
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
Please note that all applicants must be eligible for SC clearance, as a minimum.
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)
Our Benefits
Why join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.
Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more.
About QinetiQ
As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.
Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.