Your Key Responsibilities
The Customer Service Coordinator must have the ability to prioritise, work methodically, use own initiative, and work calmly under pressure. An excellent, confident telephone manner together with the ability to proactively build positive customer relationships is a pre-requisite for the role.
Daily Duties Overview
• 60% telephone answering and 40% administrative tasks.
• Provide accurate customer information on product availability, lead times, and pricing.
• Process customer orders using SAP/R3 computer system.
• Monitor and check orders electronically.
• Arrange collections and raise credit notes for returned goods.
• Monitor delivery performance and ensure service level agreements.
• Collaborate with warehouse despatch team for timely delivery.
• Investigate and resolve customer issues.
• Maintain customer databases and support external sales representatives.
• Establish and maintain relationships with UK and international customers.
• Provide weekly and monthly reports on backorders and stock order infill rates.
Your Qualifications
- Maths & English GCSE A-C or equivalent
- Administrative experience desirable
- PC Microsoft Office knowledge
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler AAM (UK) Ltd.
Emmaline Horncastle
Keywords: [[strongertogether]]; Experienced; Coordinator; Full-Time; Limited; Sales Management;
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