BMW Group Financial Services UK is looking for a Private Escalations Executive. This role is based at the Summit ONE Campus in Farnborough.
Private Escalations Executive
WHAT AWAITS YOU?
The purpose of the role is to investigate, manage, resolve and reduce customer complaints on behalf of BMW Group Financial Services and associated brands, to be responsible for monitoring and owning progress of individual cases, bringing any trends to their Managers attention.
To be the first point of contact for Customers who are showing dissatisfaction and wanting to raise a complaint. Complaints can be received by email, letter, phone, online forms, action alerts or escalations from Senior Management.
Providing our customers an exceptional service ensuring our Key Performance Indicators and Service Level Agreements are met and that we balance the customer and business needs.
What should you bring along?
Desirable
In return we have an attractive flexible benefits scheme, with the option to select from:
In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.
At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid.
All applications should include an up to date CV
The initial assessment will be carried out via a video interview.
Successful candidates will be required to complete background checks.
We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.
Rolling recruitment, this advert will be closed on successful appointment.