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Rental Admin Executive - FTC at BMW Group
Farnborough, United Kingdom


Job Descrption

FIGURES. FIGURES. FIGURES. JOY. 

USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.

It takes a special team of highly inventive minds to create truly mobilising financial products. People with a passion for finding empowering creative solutions that perfectly balance market forces with our customers' dreams. So if you're looking to take on a stimulating and challenging new role that gives you the freedom to be truly innovative, join us in driving the future of financing.

BMW Group Financial Services UK is looking for a Rental Admin Executive. This role is based at the Summit ONE Campus in Farnborough.

 

Rental Admin Executive – FTC (until Feb 2025)

 

What awaits you?

 

Support the Business Rental Service Manager by dealing with all in-life and end of customer rental activities received from Business customers and Alphabets rental suppliers.

 

The team is responsible for providing rental mobility support and guidance to all Business customers to maximise the customers experience, loyalty, and retention.

 

  • The Rental Administration Executive will be the first contact point for our business customers and Rental suppliers for all their in-life and post return Rental queries.
  • The purpose of the role is to manage, resolve and delight our Business Customer on behalf of Alphabet, by taking ownership for all Rental requirements and mobility opportunities, monitoring, and owning progress of their individual enquiries and maximising the income stream that Rental produces for the Alphabet Business.
  • Providing our business customers with an exceptional service by ensuring our KPI’s and SLAs are met and that we accompany the customer on their journey with Alphabet to ensure the service they receive is personal, positive, and easy.
  • The Rental Administration Executive will operate and manage customer and supplier queries regarding their reservations including Invoicing, damage and complaint management,  in an efficient and timely manner, building relationships with new and existing customers through in & outbound call activity.

 

What should you bring along?

  • Evidence of team process development and business improvement
  • Operational and Customer Service experience, preferably within Fleet Management, Leasing and / or experience with Corporate Mobility
  • Multitasking skills and good organisational abilities
  • use own initiative and be a creative and forward thinker.


In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.

 

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement.  [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid

 

Successful candidates will be required to complete background screening checks and the offer of employment will be subject to results which we consider are satisfactory. Checks will include references, right to work, IT system Compliance Integrity Check (COIN), CV and relevant qualifications. Checks may also include criminal records, adverse financial (credit), directorships, address, internet research and/or driving licence. If you have any queries on any of these checks, please discuss with us and we will be happy to go through with you in more detail.

 

Closing date for applications: 7th April 2024

 

 

We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.


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