OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact: 

As a Billing  Operations Coordinator, you will play an integral role in ensuring Billing delivery excellence in the Order to Cash function, starting with contract reviews through collections support, driving great business partnerships with Sales, and being the SME for their peers on process and practice questions coming from your peers and our key stakeholders. You will bring your professional approach and sound process capabilities to deliver on our process automation goals. Integrations are a way of life at OpenText, so you lead change in your everyday approach with your peers and other key stakeholders in delivering on the Billing mandate.  It is important to note that this role will require some work on weekends during the year due to the timing of the Cloud Billing Schedule.

What the role offers: 

• Process orders and complete invoicing to meet /exceed billing targets, which requires accurate interpretation of legal agreements of varying complexity and ensuring POs meet the standards for your orders;
• Ensure all Revenue Recognition criteria have been met to ensure the order can be ‘booked’
• Troubleshoot and resolve order management and billing issues to support meeting cash collection targets;
• Responsible for effectively manage internal customer/stakeholder inquiries on billing processes, internal controls, and policies;
• Responsible for following all internal controls and policies related to order processing and billing to protect OpenText’s brand;
• Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals;
• Deliver on other priorities as assigned to execute the Billing delivery excellence mandate.

What you need to succeed:

• Previous experience in the relevant environment; global billing experience in the software services, or high-tech industry or relevant education
• Good customer service experience
• Good working knowledge of billing systems and Microsoft products. Knowledge of SAP, Sales Force would be an advantage 
• Good working knowledge of accounting principles
• Detail and results-oriented, with an ability to work under pressure to meet tight timelines
• Strong oral and written communication skills to present information logically and concisely; multi-lingual skills an asset
• Self-starter as well as great teamwork abilities
• Demonstrated ability to embrace change and willing to learn to ensure best billing practices are a way of life on the team.
• Very strong organizational skills

One last thing: 

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

JD.com Inc  

Etraveli Group  

SAS  

ServiceNow  

Bentley Systems  

Sprinklr  

Trend Micro  

Thomson Reuters  

Salesforce  

Braze