ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

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OVERVIEW

At Lavazza North America, the OTC Analyst applies customer payments as well as manages deductions within the Office Coffee Sales portfolio. The OTC Analyst will be responsible for applying payments and executing timely resolution while identifying trends and providing solutions to reduce the deductions balance. The OTC analyst manage the responsibility of the financial integrity for all deduction-related transactions as well as accurately applying payments to the customer’s account. Key responsibilities include root cause analysis, validation, resolution and reporting of all customer deductions within their portfolio.  The OTC Analyst must be analytical, have an ability to communicate and collaborate with many areas of our business.

RESPONSIBILITIES

• Monitor and collect accounts receivable by contacting clients via telephone and email.
• Perform daily cash management duties, including the recording of customer bank deposits and posting of cash to the accounts receivable subledger.
• Maintain accounts receivable records to ensure aging is up-to-date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• The OTC analyst reviews and analyzes customer OS&D deductions to identify opportunities for the business to reduce, eliminate, and/or recoup back payment on these claims. 
• Strengthen and grow relationships with clients by communicating with customers regarding past due accounts.
• Assist in streamlining and improving the accounts receivable process identifying areas of performance improvement.
• The analyst will ensure timeliness and accuracy of executing various reports within our ERP system (SAP) in accordance with our policies and procedures. 
• The ideal candidate will also be responsible for archiving all correspondence in accordance with our process and policy.
• Knowledge and understanding of order to cash, ERP systems and accounting is important and a requirement.
• Performs other related duties and assignments as required.

PROFESSIONAL QUALIFICATIONS

• Bachelors degree in Finance, Accounting, Business, or equivilent experience
• Microsoft Office (Excel intermediate to advance, Word, Power Point)
• SAP and High Radius experience a plus
• Working knowledge of accounting
• Sound critical thinking, accuracy, and attention to details
• Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits 
• 401K Package 
• Employee Assistance Program 
• Onsite Cafeteria and Gym (West Chester location)
• Hybrid Work Schedule 
• Ability to be barista certified
• Monthly Lunches provided by Lavazza
• Tuition Reimbursement
• Performance Development Plans 
• Employee Discounts 
• Flexible business casual dress code - jean friendly! 
• Free coffee, anytime!

 
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.