Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Assists management in addressing the administrative needs and provide supervision day to day operations of the project
• Oversees the activities of the center and functional areas
• Manages employees and existing personnel in accordance with company and contract requirements ensuring compliance with Center / Equus policies and procedures
• Compiles and analyzes information from a variety of sources to assist in the preparation of reports
• Compares performance data to contract and/or state goals on a weekly basis
• Facilitates staff training
• Responsible for interacting and responding to inquiries by Funding Source and or Equus as required
• Conducts training and needs assessment as well as monthly meetings that involve all staff
• Provides leadership in developing and implementing solutions for various challenges
• Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, Equus or immediate supervisor as required
• Interprets and applies regulations and policies and ensures consistency
• Greeting clients and managing the reception area, client outreach, and appointment scheduling, manage client information in the database and see each client through to completion.
• Assist with new participant orientations and assembling all necessary informational materials or packets.
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments.
• Seek out process improvements to improve the company
• Manage and direct office communications
• Other duties as assigned

Qualifications

• Bachelor's degree in Business, Management or Human Services related field or equivalent work experience preferred
• Five years professional experience organizing, planning, and developing social programs and services at a management level plus two years upper level management experience or equivalent combinations thereof
• Minimum five years supervisory experience Knowledge of workforce policies and procedures preferred.
• Commitment to customer focused service delivery systems
• Strong interpersonal skills

Additional Information

This is a split position which involves providing oversight and supervision as well as direct service.  In addition, this is an on-site position located in Forest Hills, PA

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.