Role Summary

The Vice President for Ambulatory Clinical Staff Services is responsible for leading nursing, allied health, and front-line patient care staff across various sites and clinical areas.  This role manages a highly diverse and evolving team of professionals with different education, certification, and licensure requirements for practice.  The leader advises on setting standards, ensures regulatory compliance, supports quality patient care, maintains fiscal accountability for assigned departments, and supports medical leadership, clinical directors, operations, human resources, and finance to ensure the safe and effective operation for the ambulatory enterprise.

Key Responsibilities

• Engage and inspire the diverse group of patient-facing clinical staff who are key to the exceptional care delivered across Ambulatory at Duke
• Encourage and support a culture that puts our people first, while supporting medical leadership in delivering leading patient experience
• Provides leadership, guidance and oversight for patient care services staff training, competency and care delivery across multiple sites and clinical specialties.
• Works closely with key leaders in operations, human resources, and medical leadership to ensure seamless coordination of services across all sites and specialties, with a focus on eliminating nonvalue-added process and delivering exceptional care.
• This includes regular communication and collaboration to address any issues and to ensure the delivery of high reliability patient care.
• Develops and implements evidence-based policies, procedures, and protocols for the ambulatory nursing practice and other non-provider services.
• Leads evaluation and implementation of patient and clinician friendly processes and policies to ensure compliance with accreditation standards and evidence-based practice standards.
• Participate and engage with the quality and safety improvement initiatives for ambulatory sites and services
•  Support work related to job and work redesign associated with evolving technology and patient demands
• Advise in partnership with Medical Leadership on the clinical support staff workflows, processes and documentation within Ambulatory sites
• Through utilization of performance excellence methodology, in collaboration with Medical leadership support the analysis of care team optimization and care redesign.
• In partnership with medical leadership, support the continued development of highly efficient and high-quality care delivered outside of a clinic, including protocol development, process optimization, automation and InBasket management
• Provides clinical consultation and support for complex and high-risk patients and situations in the ambulatory setting.
• Leads and participates in interdisciplinary teams and committees to address clinical, operational, and strategic issues and opportunities related to ambulatory services.
• Advocates for the needs and interests of the ambulatory professional clinical staff.
• Assess the competency and performance of the ambulatory nursing staff and other clinical team members and provide feedback, coaching, and guidance.
• Lead the clinical competency development of existing team members into roles needed by the practice
• Identifies and facilitates the professional development and education needs of the ambulatory clinical team members.
• Collaborates with the clinical education and research departments to promote evidence-based practice and innovation in the ambulatory setting.
• Represents the ambulatory clinical staff and other non-provider services in internal and external forums and networks.
• Develops staffing plans to ensure cost-effective utilization of resources to meet patient care needs based on clinical assessment, utilization data, patient satisfaction, medical leader input, and financial data.

Knowledge, Skills, and Abilities

• Expert knowledge of the principles and standards of ambulatory professional practice and other non-provider services.
• Excellent communication, collaboration, and problem-solving skills.
• Strong leadership, management, and organizational skills.
• Ability to work effectively in a complex and dynamic environment.
• Knowledge of healthcare regulations and medical practices, especially related to ambulatory care, such as infection control, patient safety, quality improvement, and accreditation standards.
• Strong analytical, problem-solving, and organizational skills, with the ability to use data and evidence to inform decisions and actions.
• Demonstrated commitment to continuous learning and improvement, with the willingness to seek and implement feedback and new ideas.
• Ability to work collaboratively and effectively with diverse teams and stakeholders, both internally and externally, to achieve common goals and objectives.

Minimum Qualifications

• Education: Master's degree in nursing or related field.
• Experience: At least 10 years of progressive experience in clinical leadership and management roles, highly prefered in ambulatory settings.
• Licensure: Must have current RN licensure in the state of North Carolina, or a current compact RN license to start in this role.  (If starting with an out-of-state compact license, must transition to a NC or NC compact license within 60-days of start date in the role.)

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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