Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

The Opportunity 
Reporting to the Customer Services Lead UK/NL, you will ensure all customer requirements are successfully delivered by handling sales orders efficiently through the preparation of internal customer orders and manufacturing production orders, pricing and inventory control.  Additionally, you will be responsible for improving services, building customer relationships and promoting new business.

Responsibilities:

• Manages order process in SAP and handles all communication with customers about orders, deliveries, and invoices
• Coordinates with Supply Chain and Production on planning to make sure orders are delivered on time in full
• Responsible for updating prices in SAP
• Increase customer satisfaction by creating and maintaining positive customer relationships
• Provides accurate demand planning forecast to support optimized production planning
• Actively supports customer creation process: collecting required information and making the request to the master data department

• Overview of all overdues and status – this may depend by country whether this is handled by customer service or accounting department
• Set up and maintenance of customer data and profiles including product item creation
• Handling of invoice queries, supporting central AR department and ensuring no overdue payments
• Maintenance of customer specific stocks, ensuring they’re all within their commercial terms

Experience

• 1- 2 years’ experience in customer service or customer facing role
• Strong knowledge of SAP or equivalent ERP system(s)
• Proficient in MS Office: Excel, Word etc.
• Demonstrated ability to develop and work in a team culture with other internal departments including but not limited to supply chain, quality and finance.

Competencies

• Ability to work closely with both internal and external stakeholders and customers
• Organisational and time management skills
• Proactive communicator, able to effectively use all forms of communication: telephone, email, teams etc.
• A sense of responsibility, care, high accuracy, reliability
• Able to work independently, recognise potential issues and proactively offering solutions, able to analysis data and create reports and summaries for customers and internal stakeholders
• Able to work within a pressured environment managing a varied workload to time sensitive deadlines
• Willingness for self-development and able to adapt to change
• Able to be assertive where necessary, balancing the needs of the business and those of the customer
• Attention to detail and excellent numeracy and IT literacy skills

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work. #LI-AG