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Job Descrption

As an Engagement Manager, you will work with AWS customers and account teams to identify and qualify opportunities for Prototyping, that would benefit from PACE involvement. You will partner closely with Prototype Solution Architects and AWS account teams to ensure successful delivery of customer engagements. In this role, you will have the opportunity to collaborate with other AWS Sales teams. You will continually seek out ways to improve existing communication channels and processes to help us better reach and engage with both internal and external stakeholders.


Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.





Key job responsibilities
- Qualify engagement opportunities with AWS account teams and customers, diving deep to understand their goals, application development challenges on AWS, and identify opportunities suitable for a PACE team engagement
- Build pipeline for customer engagement opportunities by proactively reaching out and building relationships with senior leadership and decision makers in the customer development space
- Support Prototype SAs during engagements by proactively identifying risks, resolving blockers and escalating where appropriate to ensure successful project completion
- Track and follow up on completed engagements, capturing feedback, and ensuring additional opportunities are followed through by the account team
- Own communication strategy to raise awareness of PACE both internally and externally- including team page, internal enablement, first call decks, and customer references
- Collaborate with stakeholders across the business (Sales, Marketing, Partner, ProServ) to accelerate developer initiatives and implement scaling mechanisms

About the team
The AWS Prototyping and Customer Engineering (PACE) team offers a direct customer engagement program, working with customer development teams over a number of weeks, to help accelerate the design and delivery of pre-agreed and representative use cases from their roadmap. Over the course of an engagement, PACE delivers tailored co-development sessions, aligned to the customer team's specific enablement needs, with a focus on building cloud-native workloads.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

- Experience in technical program management working directly with software engineering teams
- Experience managing cross-functional programs and release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules

Preferred Qualifications

- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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