IT Technician / Analyst

Responsible for End-User Support & Systems Management

The Rumford Maine Division of ND Paper has an immediate need for an IT Technician/Analyst. This person will be part of a team that provides level one support for network, server, desktop, and telecom at this large manufacturing facility. This person will also be responsible for assisting the organization in efforts to optimize and improve the mill’s safety, quality, and financial performance.

This person is responsible for organized company wide projects that will impact their site. Examples may include network refresh or windows 10 deployment.

This position is part of a team that provides and supports a stable and sustainable technology infrastructure in a facility that operates 24x7x365.

Responsibilities include

Day to Day

• Demonstrate Safety as a core value and establish a safe work environment by actively leading the safe execution of work
• First level support for end user related issues with: desktops, printers, applications, servers, network, and telephony.
• Assisting Project Leads in items such as: Domain migration, file server standardization, LAN upgrades, desktop imaging and patch management, server virtualization.

Administration

•  Demand management, change management and understanding of ITIL standards

Attributes for Success:

• Hard work – tackle each task with determination, passion, and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence – strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability – be fluid with ND Paper’s continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

Preferred Technical Knowledge/Experience 

• 2 to 4 years’ relevant experience - (manufacturing environments preferred)
• self-starter
• ability to prioritize tasks without direction
• Customer service oriented / friendly demeanor
• Resourceful and well organized
• Basic Knowledge of Active Directory
• Basic Knowledge of VMWare
• Basic Knowledge of Cisco networking
• Assisting to Support LANs, WANs, network segments, Internet, and intranet systems
• Make recommendations for future upgrades
• Evaluate and modify system’s performance
• Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with company standards
• Assisting in the Maintenance of network servers such as file servers
• Administer laptop and desktop computers, printers
• Being on call

Additional Preferred Experience:

• Working as a part of a team, not only at the Rumford division, but assisting across sites, as necessary (including large enterprise wide initiatives projects)