We are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington.
Requirements
Deal effectively with customers on a daily basis in a polite and professional manner
Respond to emails efficiently, follow up with calls as required
Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
Responsible for review of reprinted jobs prior to dispatch
Tracking deliveries with courier service and recording relevant information
Managing returned jobs via courier service
Accurately log all calls throughout the day
Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
Respond to reviews on Trustpilot
Skills:
Demonstrate good telephone manner, understanding and empathy skills.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Must have a high level of accuracy
Able to demonstrate initiative and ability to prioritise
Able to effectively multi-task
Benefits
22 days holiday rising to 25
Staff discounts & Friends and Family discounts
Breakfast and drinks provided
Charity day per annum supported
Summer and Christmas Parties
Street food days
Access to Perkbox portal
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