💲£11.00 - £12.00 per hour

🏦 Office-based, Bracknell, Berkshire.

📅7am - 3pm

We are currently recruiting for Customer Support Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across UK & Ireland.

This is a full time position working 5 days a week 7am to 3pm. 4 of these days will be between Monday to Friday and you will also be required to work 1 day at the weekend.

HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats, and over the phone. Our Call Centre is based in Bracknell Berkshire, but we have also have a headquarters in London.

About the Role

• You will be the first point of contact for incoming calls
• Responsible for booking appointments for clients, communicating with GP's and other healthcare professionals
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.

Requirements

About you!

• Excellent customer service skills and attention to detail
• Good level of emotional intelligence
• Ability to show sensitivity and understanding
• Good IT skills and proficient using Microsoft Office packages
• Eager to work as part of a high performing, dynamic team
• Highly Desirable- Experience in a call centre environment
• This position is dependent on a clear basic DBS check and satisfactory references.

Benefits

💹 You will receive ongoing training and support

🦸‍♀️🦸‍♂️Opportunity for career progression

💰Company Pension scheme

💉Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme

🌴20 days holiday +8 days bank holiday

🚗Free parking

Diversity and inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.

We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.