#IND1

💲£11.00 - £12.00 per hour

🏦 Office-based, Bracknell, Berkshire.

📅2pm-10pm

We are currently recruiting for Customer Support Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across UK & Ireland.

This is a full time position working 5 days a week 2pm-10pm. 4 of these days will be between Monday to Friday and you will also be required to work 1 day at the weekend.

HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats, and over the phone. Our Call Centre is based in Bracknell Berkshire, but we have also have a headquarters in London.

Requirements

About the Role

• You will be the first point of contact for incoming calls, booking appointments, communicating with GP's and other healthcare professionals, and dealing with calls from clients and patients.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
• We have full time shifts Monday-Sunday.

About you!

• This position is dependent on a clear basic DBS check and two satisfactory references.

• Excellent customer service skills and attention to detail
• Good levels of emotional intelligence
• Ability to show sensitivity and understanding over the telephone
• Experience using computers and Microsoft packages
• Eager to work as part of a high performing, dynamic team
• Desirable- Experience with call handling/contact centre work.

Benefits

💹 You will receive ongoing training and support

🦸‍♀️🦸‍♂️Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes

💰Company Pension scheme

💉Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme

🌴20 days holiday +8 days bank holiday

🚗Free parking

Diversity and inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.

We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.