Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are looking for an experienced consumer credit and compliance expert to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD, to ensure we continue to meet regulatory obligations and enable the business teams to manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes).

Key duties will include:

•  Support the Head of Conduct & Compliance Advice with the management of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank’s first line of defence (1LoD) / business teams. 
• Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). 
• Provide ongoing people management and leadership to a small team of direct reports.
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. 

• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies.
• Support the Head of Conduct & Compliance Advice (and team) with the monthly Compliance reporting pack. 
• Ability to support team members with the approval of financial promotions and marketing across all products and services the Bank offers.
• Oversee the submission of SMF applications to the Regulators and ensure the Bank’s Management Responsibilities Map remains up to date and accurate.

Requirements

• Strong leadership skills, with a proven ability to effectively motivate, manage, coach and develop a team, acting as a role model.
• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. 
• Detailed knowledge and experience of identifying key Conduct and Compliance risks. 
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. 
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. 
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. 
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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