Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in London, United Kingdom.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn is one of the most trusted platforms globally, a place where our members invest their time, engage in meaningful conversations, build professional relationships, and do business. Within our Marketing Solutions business we are looking for a Lead Client Solutions Manager to join our team in achieving our goal of empowering businesses to reach, engage and convert their target audience on a scale.
The vision of LinkedIn’s Marketing Solutions (LMS) business is to create economic growth for every organization worldwide by helping marketers reach, engage and convert their audiences at scale. Through sponsored content in the feed (video, lead-generation forms, connected TV, carousel ads), personalized messages to your LinkedIn inbox (InMail), LinkedIn Events/Live and many other innovative formats, LinkedIn is transforming B2B (Business 2 Business) and high-consideration B2C (Business 2 Customer) marketing.
You will be part of the Global Accounts team, overseeing one of the largest and most strategic accounts of LMS. The role of a Lead Client Solutions Manager is to build and manage relationships with our clients, by discovering and executing against client objectives and serving as a trusted advisor and consultant. Lead Client Solutions Managers collaborate with their Account Director as well as cross-functional teams to drive growth with their customers. This involves identifying trends, educating the client organisation at scale on our capabilities, troubleshooting and solving problems, providing ongoing marketing strategy consultation, as well as identifying areas where we can offer value that accelerate client revenue growth.Lead Client Solutions Manager collaborate with over regions, scale learnings and best practices in order to drive stronger performance on the platform. They also represent the voice of the customer internally, addressing product concerns that impact the wider customer experience.
Responsibilities:
- You will build strong relationships with the EMEA regional and Global clients by providing best-in-class customer experience, leveraging your communication and relationship building skills, and analytical abilities to provide consultative solutions to their customer’s needs.
- Working closely with your Account Director, you will aspire to understand the full opportunity of your client’s marketing campaigns, allowing you to make creative and effective recommendations for how they can use our platform and enabling us to prove ROI through campaign insights.
- Proactively analyze and optimize your customers’ advertising campaigns and marketing programs to make strategic and tactical recommendations to customers.
- Consult and advise on all aspects of your client’s media campaigns including targeting, implementation, optimization, and reporting.
- Advise on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery.
- Support your customers’ communication and ongoing education, including a best-in-class onboarding experience and ad hoc education needs.
- Work effectively with various cross-functional partners in product, product marketing, insights, content marketing, technical support, and others to ensure customer success.
- Travel may be required up to 20%
Qualifications
Basic Qualifications:
- 9+ years of experience in client-facing roles with internal stakeholder management experience.
- Business fluency in English .
Preferred Qualifications:
- Experience in global media client management
- Experience of thriving in a result-driven environment.
- Experience of using insights to drive commercial success.
- Experience and/or passion for digital media.
- Experience managing a large range of advertising budgets and campaigns.
- Ability to translate analytics and present them as insights and recommendations in a client facing setting.
- Ability to drive results and collaborate with major customers, creating relationships across many levels of a client.
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
- Ability to work independently and collaborate cross-functionally.
- Understanding of internet advertising technology and marketing automation.
Suggested Skills:
- Solution based Selling
- Global Media Selling
- Collaboration
- Stakeholder Management
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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