Who We Are

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.

About The Team

The Complaint Handling Specialist  reports to the Manager of Complaints and Post-Market . This position has primary responsibility for product complaint and adverse event processing .  The candidate must have complaints experience and a proven ability to succeed in a fast-paced environment. 

A Day In The Life Of Our Complaint Handling Specialist:

• Responsible for the determination of complaint vs feedback and appropriate escalation activities. 
• Review customer feedback and service reports for potential complaints
• Evaluate complaints for potential adverse events and vigilance reporting decisions
• Review the complaint case to ensure all complaint elements, including product investigations and reporting decision, have been addressed and properly documented within the complaint file
• Perform routine complaint trending and measure against statistical trend limits and/or pre-determined action limits.
• Develops knowledge on product specialties as assigned. 
• Support product investigation activities as needed.
• Responds to external and internal communication related to complaints. 
• Assist in audits (internal and external)
• Builds productive internal working relationships.
• Continuously contributes to process improvements.
• Support other quality activities CAPA’s as needed.

About You:

• Responsible for the determination of complaint vs feedback and appropriate escalation activities. 
• Review customer feedback and service reports for potential complaints
• Evaluate complaints for potential adverse events and vigilance reporting decisions
• Review the complaint case to ensure all complaint elements, including product investigations and reporting decision, have been addressed and properly documented within the complaint file
• Perform routine complaint trending and measure against statistical trend limits and/or pre-determined action limits.
• Develops knowledge on product specialties as assigned. 
• Support product investigation activities as needed.
• Responds to external and internal communication related to complaints. 
• Assist in audits (internal and external)
• Builds productive internal working relationships.
• Continuously contributes to process improvements
• Support other quality activities CAPA’s as needed.

Workplace Type: Hybrid

Benefits & Perks (For Full Time Employees):

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages 
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events

Pay Transparency

The Pay Range for this position is listed. Consistent with applicable laws, an employee's pay within this range is based on a number of factors which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location of the posted role. Noah Medical reserves the right to modify this range as needed based on candidate experience level and/or specialized skills. Please note that the aforementioned range is only one component of the position's total compensation package.

Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable. 

Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.

Please visit our Careers Page to view our latest openings.