Senior Field Application Scientist at Ultima Genomics
Cambridge, United Kingdom
Job Descrption
Rapidly growing life sciences technology company
Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.
We are looking for a highly motivated Senior Field Application Scientist to join our team!
Location: The Netherlands is preferred, but Germany and the UK will be considered.
How You’ll Contribute
Support and manage customer application needs for genomic analysis instrumentation
Train customers on newest process, kit or instrument release
Enable customer samples by integrating latest and greatest internal workflows to support new customer applications
Provide troubleshooting support to customers and interface with internal development groups to resolve customer issues
Work closely with development teams to provide customer feedback to ongoing projects
Develop customer process and workflows using library preparation instrumentation
Perform site readiness meetings for new customers to streamline installation and qualification
Report, resolve and escalate customer issues and system complaints
Work with the sales and marketing team to develop and deliver technical product presentations
Represent our company at customer sites and relevant scientific conferences
Qualifications, Skills, Knowledge & Abilities
Degree in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering or closely related field with extensive lab experience across multiple life science platforms with particular emphasis in NGS platforms
Bachelor's degree with 8+ years of related experience, Master's degree with 5+ years of related experience, or a PhD with 3+ years of related experience
Capable of working independently and working remotely
Proven positive direct customer-facing experience
Experience in the development of biomedical or scientific instruments and in the generation and/or analysis of genomic data
Able to balance long term company goals with short term deliverables
Extremely motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
Meticulous and detail oriented. Able to follow complex operating procedures.
Excellent organizational, communication and presentation skills.
Experience with teaching, training, or mentoring others.
Excellent oral and written English communication skills required
Multilingual skills an advantage
Based in Europe with the ability to travel up to 50%, as required, including eligibility and willingness to travel to the USA for scientific conferences, training and meetings in head office or customer sites as needed
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Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by contacting recruiting@ultimagen.com.
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Senior Field Application Scientist at Ultima Genomics