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Senior Clinical Specialist - United Kingdom at PROCEPT BioRobotics
, United Kingdom


Job Descrption
PROCEPT BioRobotics is a surgical robotics company enabling better patient care by developing transformative solutions in urology. With an initial focus on BPH, the company’s AquaBeam® Robotic System delivering Aquablation therapy, is the first FDA-cleared, automated surgical robot for the treatment of lower urinary tract symptoms (LUTS) due to benign prostatic hyperplasia (BPH). Aquablation therapy combines real-time, multi-dimensional imaging, automated robotics and heat-free waterjet ablation for targeted, controlled, and immediate removal of prostate tissue. Aquablation therapy offers predictable and reproducible outcomes, independent of prostate anatomy, prostate size or surgeon experience. 
SUMMARY
As PROCEPT continues to expand across the country, the Professional Education and Clinical group now need to bring on-board a Senior Clinical Specialist to serve the growing number of surgeries.  The new hire will provide technical and clinical support for the AQUABEAM Robotic System and provide surgeon and staff training, in-service support and clinical assistance for existing and potential customers. The new role may also be responsible for field service support including system installations and repairs and making software upgrades. 
At the core of this role, we are looking for an experienced Senior Clinical Specialist that has worked with very complex surgical procedures and sophisticated robotically assisted operations that require a high level of in-theatre management, attention to detail, and the ability to orchestrate multiple professionals all at once.
In addition, we are looking for an excellent communicator who will regularly inform the Sales & Marketing team of what is being observed in the field relative to PROCEPT BioRobotics commercial activity. 
The Senior Clinical Specialist will also work to create competency, comfort, and expertise with all PROCEPT BioRobotics technologies among physicians and support staff.   The ideal candidate will exercise independent judgment in planning, organizing, and performing their work.

CORE RESPONSIBILITIES (Other duties may be required as assigned)

  • Provides medical professionals with product training, support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
  • Works closely with the Professional Education and Sales & Marketing team to design, develop and facilitate training for sites and internal and external customers.
  • Ensures Professional Education programs run efficiently, are effective and compliant to our regulatory standards.
  • Consults with internal Procept teams on product development including updates and any technical development feedback.
  • Provides instruction to surgeons and participants in formal classroom and field settings.
  • Troubleshoots product complaints in the field.
  • Works to ensure presentations are consistent with PROCEPT BioRobotics’ goals and objectives and in compliance with PROCEPT BioRobotics’ indications for use.
  • Provides customer feedback to Procept on product design and customer utilization needs.
  • Builds a strong clinical background and understanding with the ability to support Surgeons and Healthcare Professionals.
  • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance
  • Understand and adhere to the PROCEPT BioRobotics Quality & EHS Policies

QUALIFICATIONS (Education, Experience, Certifications)

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • BA/B.S. degree.
  • 5+ years of relevant experience in surgery.
  • Ability to travel up to 75% (primarily domestic).
  • This is a remote field-based position and as a Clinical Specialist you will need to live within easy reach of a Top 20 commercial US airport.
  • Prior experience with complex medical device - preferably with a robotic technology. 
  • Solid knowledge in science and medical devices industry.
  • Computer proficiency in Microsoft Office.
  • Outstanding communication skills (clear and concise in all forms of communications).
  • Maintain strong attention to detail.
  • Ability to handle multiple assignments and effectively adapt or change priorities as needed.
  • Creative problem-solving skills and the willingness to take calculated risks and act decisively (but should communicate potential consequences to enable informed business decisions).
  • Ability and willingness to "roll up the sleeves" and become actively engaged in tactical execution.
  • Ability to extract and position key data elements from clinical studies that support safety and effectiveness in a concise, compelling manner.
  • Excellent interpersonal and presentation skills with the ability to persuade in a credible fashion.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • To perform this duty the employee must have the ability to sit or stand at and operate a computer terminal and walk or travel safely within the facility. The employee may occasionally lift and/or move up to 50 pounds. 
  • While performing the duties of this job, the employee regularly works in an office environment. The employee might occasionally be exposed to clinical operating rooms, for which proper personal protection equipment will be assigned and worn. 

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PROCEPT BIOROBOTICS
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