Product Operations Manager

Application Deadline: 10 March 2024

Department: Product

Employment Type: Full Time

Location: Oslo (NO) or London (UK)

Description

What you will be doing

• Collection and analysis of internal data for monitoring to impact planning and strategy creation.
• Ensure consistency in product practices, framework, and leading cross-functional initiatives.
• Facilitating external research, customer interactions, and presentation of results to internal and external stakeholders. You enable faster feedback loops with customers and sharing lessons learned.
• Analyze cross functional data to identify strategic actions. Discover revenue-driving, churn-reducing insights through data analysis.
• Collaborate with product managers to develop product health dashboard and to connect business output metrics with product inputs. You understand data and are able extract insights for efficient decision making. 
• Assist leadership in rolling out new practices across the organization by enabling the product team, monitoring adoption, and continuously improving and adjusting approaches.
• Ensure cross-functional initiatives are coordinated and released on time, by removing roadblocks and ensuring communication across teams.
• Interface with all functions in the company (engineering, Sales, Customer Success, Marketing, Finance) to ensure availability of data and to share insights and monitoring solutions.
• Prepare reports on a weekly, monthly, and quarterly basis for C-level as well as Product team level.
• Automate data pipelines, analysis, and reporting where feasible.

Your Profile and Experience

• Strong program management skills, establishing standards, following up on tasks, and collaborating with others.
• Experience building reports and dashboard using BI tools (PowerBI, Tableau, Quicksight) to aggregated financial, product, and customer data.
• Customer-obsession and ability to coordinate and analyze customer interviews and touchpoints across a variety of tools.
• A positive can-do attitude, can work well both independently and as part of a team. 
• Biased towards action, constantly pushing towards clarity and delivery. You never hesitate to roll-up your sleeves and tackle tasks hands-on.
• Confident yet humble – we work as a team, solving challenges together.
• Fluency in English: oral and written.

What we offer

• You will be a part of a growing company that is currently redefining a multi-million-dollar industry through a period of unprecedented upheaval. Your work will have significant impact on this.
• You will work together with highly motivated colleagues who are curious to learn something new from you, and to teach you what they are good at.
• You will enjoy our generous vacation plan: 5-10 extra paid days off around public holidays throughout the year, in addition to 5 weeks of paid vacation.
• You can educate yourself during work hours: you can spend several hours each month attending courses, reading books, getting involved in the product management community. We will cover courses, books, and conference fees for you.
• We value work-life balance, and we want to make sure you can spend quality time with your family or enjoy your hobbies when your workday is over.
• We will help you grow your career: our managers will help identify areas of improvement for you, either if you want to grow into a specialist in your field, or if you want to eventually go into leadership / management direction.
• We have flexible working hours (core time with meetings is 10:00 to 15:00, the rest is up to you) and you can work remotely for extended periods of time when needed.

• Our Impact: We’re category leaders digitalizing the way ocean and air freight is procured bringing on-demand actionable data to all industry stakeholders. We’re moving fast.
• Our Technology: Deep data analytics and integrations coupled with a scalable, sleek and beautiful user interface.
• Our Customers: Big companies like Nestle, Electrolux, ABB, John Deere, Unilever, Puma and many others.
• Our Team: Shipping, consulting and tech all-stars on our roster
• Our Values: We are one. Variety and fairness. Transparency builds trust. Modernization through data.