Technical Support Engineer

Department: Operations

Employment Type: Full Time

Location: London, UK

Compensation: £35,000 - £55,000 / year

Description

Key Responsibilities

• Network troubleshooting & Upgrades
• Managing Network server, firewall and VPN. Experience with pfSense is a must.
• IPSEC VPN configuration, Site to Site vpn configuration.
• A minimum of 3 years' successful hands-on experience of working in a technical role
• Fault identification and resolution of incidents/requests.
• Software implementation and hardware installation
• Developing and implementing service improvements
• Creating and maintaining change documentation
• Manage, monitor and maintain IT infrastructure (On-prem & Cloud)
• Active Directory, Security, DNS, DHCP, Virtualisation (Hyper-V)
• Monitor computer networks and systems to identify how performance can be improved

Skills, Knowledge and Expertise

• Knowledge of Windows 10
• Knowledge of Linux 
• Good understanding of Microsoft Office 365 and Google Workspace administration.
• Hardware Familiarity (Desktop, Laptop, Printers) experience of PC Hardware maintenance and infrastructure awareness.
• Good communication skills.
• The ability to organise and manage your time effectively.
• Experience with Routers / Switches / Windows Server / Active Directory / Linux / AWS / VPN / Office 365.
• Experience with Automation will be very advantageous, Bash/Terraform/Ansible but not essential.

Benefits

• Salary depending on experience.
• Annual discretionary performance bonus.
• 25 days holiday per annum, plus UK bank holidays.
• Private health & dental insurance.
• Optical cover through Aviva. 
• Pension plan.
• Gympass membership to over 1900 gyms and wellness businesses. 
• Breakfast bought in everyday and lunch bought in twice a week
• Free coffee & snacks at the office.
• Regular team events & socials.