Salary Scale: £39,888 - 51,503 per annum

Closing date: 25 April 2024

The role sits within the Network Performance Board (NPB) delivery function of RDG’s Industry Operations Directorate which works closely with rail industry colleagues to aid facilitation in the delivery of constantly improving levels of performance.

·Key Responsibilities:

·    Support the delivery of performance initiatives (delivered by other industry groups) via engagement in the Regions and Routes (including their respective Performance Boards), to support improving the punctuality and reliability performance outcomes of the rail network;

·    Identify, capture, share and monitor performance initiatives as they evolve, working with fellow NPEMs to ensure they are considered for inclusion within performance strategies locally;

·    Work closely with the NPB Network Performance Portfolio Manager and ensure that the key messages from NPB are being cascaded throughout the rail network to deliver a common understanding;

·    Assist teams locally with RM3P assurance reviews in a facilitation role, monitoring outputs and codifying/sharing good practice;

·       Engage in key meetings and develop industry partnerships including, but not limited to the below, to support the groups with relevant subject matter knowledge from a whole system perspective:

o   Attendance at Regional Performance Boards (by exception and / or by mutual agreement);

o   Attendance at prioritised Route Performance Boards;

o   Attendance in partnership with RDG colleagues at NPB-charted Governance groups, where applicable.

·    Develop and maintain strong working relationships with key industry stakeholders involved in performance management and improvement, including heads of performance and Network Rail equivalents and Regional / Route / Network Performance Board members.

The post holder will be required to demonstrate a high level of initiative and to work with significant autonomy.  Consequently, the post holder will be expected to work without close supervision or guidance but is required to understand the need for collaboration and team working both across RDG and the wider industry.

The post holder will be required to understand complex performance problems which will require the post holder to exercise both personal initiative and sound analysis.  Many of the issues/problems can be addressed using previous experience, but the most complex will mean seeking further advice from colleagues and subject matter experts within RDG teams and/or from industry stakeholders. 

Where issues/problems are of a more complex nature and fall outside of the scope of the post holder’s experience and RDG policy, guidance may be sought from their line manager and/or Head of Operations and/or Director.

The post holder will need to be able to challenge existing industry thinking but also have the ability to influence senior stakeholders’ views to arrive at an agreed position.  This will require the post holder to demonstrate personal credibility, subject matter expertise in the area of performance and to have strong negotiating and influencing skills.

Provide the NPB Team with inputs from key meetings to document progress as required through NPB.

The post holder will need to work with a wide range of organisations, often at senior level (up to and including managing director), across and beyond the rail sector including:

·    Network Rail System Operator

·    Network Rail Routes and Regions

·    TOCs

·    FOCs

·    Governments

·    ORR

·    Transport Focus

·       Rail Partners

·       Rail Safety and Standards Board

·       RDG and GBRTT staff across all directorates

Requirements

• Degree, HND, NVQ 4 qualified or equivalent in relevant subject/relevant formal training, plus some experience in a similar or related role.
• Understanding of train service planning and delivery.  The postholder will have, or be able to develop rapidly, an in-depth understanding of how train services are planned and developed and the respective roles of industry stakeholders.
• Understanding of how the railway is regulated and funded and the incentive frameworks that apply
• Understanding of the franchise specification process

Benefits

• 30 days annual leave
• 75% reduction on UK rail travel (for work and leisure) - more below
• Reduced international rail travel
• Interest free season ticket loan
• Contributory defined benefit pension scheme
• Give As You Earn scheme
• Subsidised private medical care
• Healthcare cash plan scheme
• Employee Assistance Programme scheme
• Flexible working
• 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility)
• Personal Development Days
• Employees may sell up to a maximum of five days’ leave.  Employees can buy up to a maximum of five days’ leave. These figures will be pro rata for part-time employees