The role

This role involves training, educating and supporting employees, particularly those in product management and operations roles, on various aspects of the company's products, systems, and processes. The ultimate goal is to enhance the overall product management and operational capabilities of the organisation.

Your team

Responsible Sourcing and Product Operations is reimagining how the Group works globally. We cover Sustainability, Sourcing, Ethical Trade, Product Quality and Operational Efficiency. We turn challenges into opportunities so we can be as commercially and operationally effective as possible while still being ethical and sustainable! In some companies, what we do gets split into many smaller teams. Not us. Together we align all areas and achieve our goals, constantly pushing for better.

What you'll be doing

• Conduct regular training sessions, workshops, and webinars to onboard new hires, enhance the skills of existing team members, and keep everyone up to date with industry trends and best practices.
• Create training materials, including documentation, presentations, and interactive modules, to facilitate effective learning and skill development among product operations staff.
• Collaborate with cross-functional teams, such as merchandising, buying and supply chain to identify training needs and tailor programs that align with business goals.
• Monitor and assess the performance of trainees, providing constructive feedback and support to ensure consistent and accurate execution of product-related tasks.
• Develop and maintain training metrics and performance indicators to measure the success and impact of training initiatives, and adjust strategies as needed for continuous improvement.
• Stay current with the evolving fashion industry landscape, technological advancements, and platform updates, and incorporate this knowledge into training content.
• Support the implementation of new tools, software, or systems related to product operations by training team members on their usage and integration.
• Collaborate with product managers and designers to communicate product updates, launches, and changes effectively, ensuring the product operations team is well-equipped to handle these transitions.
• Foster a culture of learning and development within the product operations team, promoting a sense of ownership, accountability, and enthusiasm for delivering exceptional customer experiences through accurate and efficient product management.

Working with us

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

A bit about you

• Experience in product training, operations, or a related role within the fashion retail industry.
• Excellent presentation and communication skills, with the ability to engage and inspire diverse audiences.
• Proficiency in creating engaging training materials using various tools and platforms.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Detail-oriented with strong organisational and project management skills.
• Adaptability to changing priorities and willingness to embrace new technologies and learning methodologies

Why join us

We’ve set our sights on dominating the global e-commerce fashion market, and because we’re 13 brands (and counting), there are plenty of opportunities to grow your career. Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.

• You’ll get the opportunity to take part in our various share schemes
• Core hours enable you to flex your working times around your needs on an ad hoc basis
• Benefits that support your health and wellbeing
• There’s up to 40% discount off our all of our brands
• Our social calendar? Next level
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work

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