Are you a Service Desk Lead looking for something new?
Do you have experience of managing a service desk in a Microsoft environment?
Would you be interested in helping with the running of crucial platforms that help the government keep Livestock safe and healthy?
If so, we’d love to hear from you!
At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.
We are now seeking an experienced Service Desk Lead to join us fully remote. As a Service Desk Lead at Livestock Information Ltd., you will be responsible for managing the day-to-day operations of the Service Desk, ensuring high quality customer service and support across all IT incidents and requests. Operating within the ITIL framework, you will oversee incident management, request, and problem resolution processes, aiming to minimize disruptions and maintain optimal service levels ensuring all service targets are achieved.
This is an interesting role that’s a dynamic blend of problem-solving, communication, and adherence to industry-leading standards for optimal IT service provision.
Requirements
Benefits
The salary for this role is £40,000-£50,000.
As an LI employee, you will be entitled to our company benefits which include:
To apply for this role you will need to submit a CV and answer some pre-screening questions.
The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. All interviews will be conducted fully remotely via MS Teams.
If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing talent@livestockinformation.org.uk before the closing date to discuss your needs.
At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.
Livestock Information Ltd. cannot sponsor work visas at this time.
Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.