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Job Descrption

About Quench CanadaQuench Canada (a subsidiary of Culligan) is the brand that helps our growing and forward-thinking companies keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water  through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including filtered water, ice, and even sparkling water. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to thousands of businesses across the country.
About Culligan: Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 
Values:Culligan as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional results
Reporting to the Director, Service & Supply Chain - Canada, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.  

Benefits & Perks

• Company vehicle, fuel card  & phone
• Health, Dental, Vision Benefits
• Life Insurance 
• Disability Coverage 
• RRSP Matching Program 
• Generous Vacation and Leaves Policy
• Employee Referral Bonuses 
• Hands-on training 

What you are great at doing:

• Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines.
• Visually inspecting for leaks and malfunctions 
• Troubleshooting product for required repairs.
• Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
• Completing assigned installation and service routes in an efficient manner.
• Communicating with your supervisor, customer service, dispatch, and other team members.
• Following company inventory and tracking procedures.
• Promoting and practicing proper safety procedures and correct use of company tools.
• Following company and customer safety policies and procedures 
• Maintaining and complying with company vehicle maintenance policy and procedures 

Position Qualifications:

• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license and with acceptable driving record.
• Must be able to pass pre-employment tests, including background check, criminal records, driver’s record check.

What you bring to the team:

• A strong technical and mechanical aptitude and problem-solving skills.
• Strong interpersonal skills, and a focus on customer satisfaction.
• Basic plumbing and construction knowledge is an asset.
• Water or Coffee systems experience is desirable.

Physical Requirements:

• Ability to maintain proper attendance and punctuality standards.
• Capable of lifting, pushing, and pulling up to 70lbs.
• Capable of ascending/descending ladders.
• Working in kneeling, crouching, or bending positions.
• Able to work with hand and power tools.
• Work in high places and noisy, hot, cold, and tight environments.

Employee Referral ProgramAt Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team. To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637

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