Secondment or Fixed Term contract to 31 March 2025| £47,320 to £49,270 per annum (Scale L) | 37 hours per week | Hybrid working (usual office base County Hall, Norwich)   

Do you like to make a difference and change things for the better? 

We are looking for someone who can take the initiative and lead on identifying, recommending, and delivering change and improvement projects that enhance care providers experience of doing business with us, ensuring they are paid in a timely way. 

With knowledge of social care, and experience of managing projects that involve process, procedural, or cultural change, you will establish processes to monitor care provider queries and then use the intelligence gathered to advise senior management of the improvements we need to make to the way we work. We want there to be fewer reasons for care providers to contact the council about payment or contractual issues, and when they do, for their query to be resolved more efficiently, leading to improved supplier satisfaction.

You will be responsible for the delivery and co-ordination of all activities within assigned projects such as developing a departmental approach to the use of 1:1 payment for care, as well as managing the resolution of the most complex care provider queries that have significant legal, reputational, financial, or other risks.

This role provides an excellent opportunity to work at a senior level with a wide range of internal and external stakeholders, including care providers, to affect change. 

For an informal discussion about this role please contact Claire Dixon, Commissioning Manager on 01603 223151.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.  
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • A payment if you refer someone you know to a hard to fill job. 
  • Tax efficient ways of getting extra pension, new bikes and electric cars.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 9 May 2024 at 23:59