Your Responsibilities:
· Welcome & greet patients & ask query of the patient as per set checklist.
· Help in Registration form & Insurance form fill up.
· Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, and General Patients, assist patients to complete all necessary forms and documentation including medical insurance.
· Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required).
· Send patient to concerned counter. Assist patient if required in reaching to the counter.
· Handover Patient Registration Cards to the patients.
· Ensure patients are informed if a doctor is running late or called out.
· Ensure reception area is well maintained, neat and clean and all standard protocols set by organization are maintained.
· Check with Insurance Coordinator for cases requiring approvals and status, packages covered of Insurance Card produced by patient.
· Coordinate with Symphony for insurance related matters.
· Receive patient file and enter details in the system.
· Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
· Collect money from patients and make Backdate billing for pending approvals.
· Call & follow-up with patients regarding NP amounts.
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