Job Type:  Permanent 

Location: Telford Office - Hybrid once claim authority limits obtained.  

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.  

Closing Date: 3rd May 2024 

Salary and benefits: Up to £58,200 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more 

We have an incredible opportunity to join us here at Phoenix Group as a Senior Claims Assessor to join our Health Claims team.   

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role 

You will be responsible for developing the technical authority within the Claim Assessor team, through coaching and knowledge sharing. You will be making claim decisions with your own authority limits and auditing claims outside of Assessor limits. You will also be required to work closely with the managers responsible for our claims philosophy, updating these as we move through technical change. 

What are we looking for? 

We are looking for an experienced Claims Assessor, who is a proven decision maker in complex and high value claims and able to demonstrate claims excellence by implementing philosophy and best practice into claims decisions.  You must have strong interpersonal, communication and organisational skills, adapting style and approach to suit the audience.  Knowledge of the UK Life & Pensions Industry, FCA, regulatory and legislative requirements pertaining to all areas of claims & underwriting, particularly benchmarking against ABI and industry best practice is essential.  

We want to hire the whole version of you. 

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.  

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.  

Find out more about #LifeAtPhoenix  

Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates  

Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us  

This role is in scope of the transformation of our Reassure business by 2026. 

We are extending our existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next two years, we’ll be moving our customers to a new technology platform. As well as this, we’ll transition some roles over to TCS’s UK subsidiary, Diligenta. This role is in scope of this work which means initially you will be employed by Phoenix Group and over time your role will transition to Diligenta. Your recruiter will explain more about this during the recruitment process. 

We’re still looking for talented individuals to join us and the small number of advertised roles impacted by this will clearly state so on the job advert. 

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