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Job Descrption
Overview
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.
Key Accountabilities and Main Responsibilities
- Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity,
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Contribute to a positive team culture.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
- Customer centric mind set and experience of working in customer services.
- Ability to work to a set of policies and standards.
- Demonstrate a flexible approach towards changing business needs.
- Professional
- Maths and English GCSE grade C+ are essential for this role
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
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