Customer Service Representative, R&SS at Link Group
, United Kingdom
Job Descrption
Overview
This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities
Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations
Prioritise queries and correspond with other departments when necessary to determine the root cause
Type and administer correspondence to clients / investors meeting deadlines
Ensure quality and accuracy in all correspondence with customers and investors
Experience & Personal Attributes
To be considered for this role you must be able to demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
Maths and English GCSE grade C+ are essential for this role
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
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