Job Purpose :

• The Primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standards.
• Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenues.
• Identify customer needs and proactively deliver quality and unique customer service that will exceed customer expectation.
• Identify new to bank personal banking customers and refer leads to other segments in the Bank.
• Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical.
• Ensure to attain up-to-date products and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendments.
• Ensure proper documentation, correctness & completeness of all applications/forms.
• Accept, Evaluate & send for processing all after sales transaction (AST)
• To be vigilant at all times and perform their duties with due care and ensure that all activities are in compliance with the Bank Policy and Procedure.
• Handle correspondence related to service & sales issues.

Qualifications

• Satisfactory customer Service
• Sales Objective
• Cross Sell & Upsell
• Compliance & Control
• Security

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.