Brief Description:
The job holder is responsible to build / leverage key business relationships to maximize market share & achieve sales though the Auto Finance. The role requires the job holder to provide customers with information on financial products and services and explore opportunities for cross-selling during customer interactions. The job holder should combine meeting financial targets with providing excellent customer service to achieve their set targets.
Detailed Description:
- Assigned sales target to be met on yearly and monthly basis. Process high volume transactions/information accurately within stipulated service standards and turnaround time.
- Maintain good relationship with all the constituents in the market to ensure that quality business is referred to the company on a regular basis.
- To provide quality services to achieve and maintain targeted customer satisfaction index levels and to retain loyalty of customers for repeat and referral business.
- To ensure portfolio quality by exercising sound credit judgment and by complying with Credit & Product parameters to complete all formalities and documentation in line with corporate policy.
- To pro-actively call on showrooms and customers and promptly respond to calls from them to negotiate and finalize business deals within the targeted turnaround time.
- To analyze financials submitted by the customers and prepare credit proposals for submission to appropriate approval authorities.
Tanfeeth
Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing customer base.
In Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we do! We function as an operations and service platform with international customer service standards. Our end goal is to continue to raise the benchmark for customer service across the region and deliver exceptional customer experience through partnership, passion & people.
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