Grade and Salary: Grade 5 (£25,138 - £29,605)

Contract: Full-time (35 hours per week), 9am to 5pm Mon-Fri. This position maternity cover and is fixed term for up to 12 months. 

Organisation Name: School of Social Sciences 

This role is designed for an experienced information officer, who is needed to collate, manage and analyse data and provide timely informative reports for a variety of purposes. This role sits alongside a Data Analyst in the School’s Data and Information Management Office. 

 Job Purpose 

The Information Officer is responsible for generating reports, statistics and information on data held on university databases. The role holder has abroad remit and is expected to support and develop information flows and systems in several areas. Data needed in support of high-level decision making. To support partner management working with the School’s Director of Internationalisation and Partnership and the Partnerships Team. Data reporting for the School’s online programmes, accreditation submissions, and to satisfy audit requirements. Then finally, data management is required in support of the School’s workload allocation system.  There is scope for the Information Officer to develop their area of work proactively. 

Summary of Key Duties and Responsibilities 

Executive Support 

• Handle data reporting requests from the Executive Dean and School Leadership Team 
• Maintaining and updating of the School Data Dashboard 

International Partnerships  

• Support for the Director of Internationalisation and Partnerships 
• Working closely with the Partnerships Team within the Academic Quality Division of the University’s Registry and Academic Support Services Directorate  
• Partner Annual Monitoring & Review process – extracting data and populating reporting templates. 
• Online tuition report  
• Partner Annual Monitoring and Review (PAMR) - audit data reporting  
• Partner specific requests – e.g. additional examination performance data 
• Support for all ALP student data requests 

Online MBA and MSc  

• Supporting the Programme Director and School Senior Management Team with programme data requests  
• Exam Board reporting – running exam performance data reports for academic boards. 
• School level monitoring – reporting against defined KPIs 

Institutional and Professional Body Accreditation  

• Support the Director of Accreditation 
• Student and programme data reporting – extracting data and populating reporting templates 
• Staff activity data reporting – extracting data and populating reporting templates. 
• Accreditation database – integration, data management and maintenance 

Wider SoSS  

• Workload modelling development and ongoing workload data management and reporting 

Person Description 

Essential Criteria 

• Educated to degree level 
• Experience of effectively managing a range of information types; implementing processes to achieve effective information management supporting business objectives. 
• Knowledge of statistical data manipulation and information reporting.  
• Experience of working closely with others as part of a busy team  
• High level of communication and interpersonal skills  
• Ability to communicate complex messages in a concise manner, choosing the most appropriate method of communication. 
• Excellent levels of literacy and numeracy, and ability to demonstrate excellent written skills and to accurately prepare formal documentation and written reports with excellent attention to detail, tailoring documents to individual relationships and situations. 
• Confidence in gathering and quickly assimilating new information; ability to use this information in preparing written reports and communications. 
• Excellent organisational and time management skills and attention to detail, able to work flexibly and creatively whilst maintaining accuracy when working under pressure and to deadlines. 
• Familiarity with a range of IT applications and ability to work effectively with databases, bespoke systems, spreadsheets and word processing packages (including but not limited to - MS Word and MS Excel). 
• Ability to adapt quickly and effectively to changes in systems and processes and to proactively seek opportunities to improve standard practices. 

Desirable Criteria: 

• Experience of working in higher education would be advantageous  
• Experience working within a quality assurance role. 
• High level IT literacy would be beneficial 
• Experience of query building in databases 

This job description is intended as a flexible framework which outlines the key general areas of activity relevant to this position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Personal objectives (Forward Job Plan) will also set out specific tasks and objectives for the role holder to achieve, including objectives to help with career development. 

You can view the full list of competencies here: Competencies, Tasks and Responsibilities 

About Our School  

The School consists of Edinburgh Business School, the Department of Languages & Intercultural Studies, and the Department of Psychology. The School delivers a range of undergraduate and postgraduate taught and research degrees across all the University’s global campuses, as well as through a range of high-quality distance learning programmes. This role is part of the School Professional Services Support Team that is tasked with administratively and technically supporting the School’s work. 

About Heriot-Watt

Heriot-Watt University has established a reputation for world-class teaching and leading-edge, relevant research, which has made it one of the top UK universities for innovation, business and industry.

Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders and Orkney), one in Dubai and one in Malaysia.  The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business and languages.  Heriot-Watt University is also Scotland's most international university, boasting the largest international student cohort.

How to Apply 

Applications can be submitted until midnight on the 26th of May 2024. 

Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing their interest and suitability for the post; (2) Full CV

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.  Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.