Supervise day-today activities of the Clinic and improve the process capability. Executes all operational processes in line with the Branch Manager and monitors effectiveness. Attend patients and their relatives at CosmeSurge unit to satisfy their non-medical needs. Handle enquiries, payments and provide a high level of support and information to patients/guests

• Supervise and co-ordinate all activities with various departments and patients and their attendants.
• Responsible for supervising, preparation of duty schedule, daily assignment, and other administrative task
• Make, change, or coordinate appointments for patients via email or telephone according to the coordination of care procedures and confirming the appointments of the next day.
• Actively manage patient complaints
• Makes changes in staff as needed to accommodate patient volume.
• Supervise the workflow within the clinic including patient registration.
• Responsible for staff performance evaluation and continuous staff development and training programs
• Overview and manages facility’s patient lead/call center system and provide daily/weekly reports to the Branch Manager as and when needed.
• Manage front desk practice correspondence and administration.
• Monitor all the reception staffs and get firsthand information.
• Ensure staff operate within company policy and procedure.
• Work towards achieving the best when it comes to the number of visits in the clinic.
• Establish communication with the patient and their attendants and get feedback about clinics visits, stay, and patient care and maintain a record of the same for evaluation.
• Act as a troubleshooter and investigator as and when required.
• Take extra care of any VIP patient and keep the Branch Manager updated.
• Build and promote the image of the facility.
• Act as a coordinator between patient, doctor, and administration department.
• Explain services available and need for the proper use of it.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks HOD’s assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Be updated about the accepted insurance cards in the hospital/clinic.
• Adhere to the clinic’s vision, mission, and core values.
• Adhere to the hospitals telephone standards.
• Perform duties such as straightening magazines to maintain lobby or reception area.
• Knowledge principles and processes for providing customer and personal services. 
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
• Communicates the mission ethics and goals as well as the focus statement of the department.
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented
• Guide and mentor junior and new staff.
• Encourage multi-disciplinary teamwork.
• Implement CosmeSurge policies & procedures.
• Apply oneself to the job, continually upgrade oneself, and embrace the CosmeSurge core values.
• Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment.
• Act as translator if needed.
• Performs any other job assigned by the reporting Manager.

• Suitable Graduation Degree
• Master Degree in Hospital Management (preferred)
• Minimum 4 years of experience in a similar field with at least 2 years in a similar position
• Innovative with strong service focused approach, interpersonal, negotiating and influencing skills
• Flexible and open minded approach
• Adequate knowledge of computer applications (i.e. word, excel, etc.)
• Excellent communication skills, both written and verbal
• Deal with complaints in professional manner
• Excellent interpersonal skills
• Highly analytic skills
• Ability to organize and prioritize
• Good time management skills
• Maintain good appearance and proper demeanor at work.
• Safety conscious, motivated, able to manage pressure, takes initiative.
• Displays integrity and honesty
• Is service oriented and customer focused
• Fluent in English & Arabic (preferable)