About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Head/Senior Therapist to join the team of Talise Spa in Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Regularly inspect treatment rooms to ensure they meet cleanliness standards.
• Collaborate with Spa Treatment Manager to develop and implement a monthly training schedule.
• Aid in the design and administration of monthly quizzes and assessments.
• Administer spa treatments to guests using safe and professional methods.
• Provide support in various capacities, such as serving as Spa Receptionist and managing retail skincare sales.
• Stay updated on current spa services and skincare products.
• Address guest inquiries regarding services, products and facility-related inquiries.
• Coordinate spa services with other programs as necessary.
• Keep professional licenses up to date.
• Report any malfunctioning equipment to Spa Treatment Manager or Duty Manager.
• Possess comprehensive knowledge of spa operations, including phone etiquette, guest relations, sales, and various services.
• Supervise and motivate therapists, setting and tracking retail targets.
• Monitor and maintain training records, submitting monthly reports.
• Manage inventory for trolleys, reporting low stock to the Assistant Spa Manager for replenishment.
• Report any product shortages or sanitation issues.
• Assist in the operations of reception and boutique areas as needed.
• Stay informed about competitors' services, pricing, and locations.
• Develop and update service manuals.
• Attend meetings with product vendors as required.
• Ensure compliance with LQA (Leading Quality Assurance) standards through training and assessment reviews.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• At least 2 years of experience as a senior or a head therapist in a luxury hotel.
• Completed a state required therapy anatomy and physiology program or obtained an internationally acknowledged therapy certification.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.