Established in 2004, Dubai Holding is a global investment company with investments in more than 30 countries and a combined workforce of nearly 40,000 individuals. Our diversified portfolio, valued at over AED 146 billion, spanning 10 sectors. 

Unlocking potential, realising aspirations

Leaders of Tomorrow, Dubai Holding Graduate Programme, is crafted to offer a transformative 12-month experience for fresh graduates, providing exposure on real time strategic projects across diverse business units within the Dubai Holding portfolio. 

Through mentorship by industry experts, specialised training and real-world projects, participants gain invaluable skills and insights, setting the foundation for a successful and impactful career. You will be an integral part of a collaborative and inclusive team, with the opportunity to get recognised and rewarded for meaningful work, contribute to exciting initiatives, and engage in community service and networking opportunities within the group. 

For the Good of Tomorrow

Leaders of Tomorrow, Dubai Holding Graduate Programme has a vacancy for a Senior Executive – Facilities Management reporting to the Facilities Manager at our business company Dubai Holding Asset Management. The role holder will be responsible for serving as the primary contact for all mall tenants by maintaining strong professional relations in line with company objectives. 

If you have would like to be part of a programme which is a career differentiator, providing customised professional development planning, job shadowing, gaining access to formal training, mentorship and wellness programmes, we would like to hear from you.

Key Accountabilities: 

Budgeting Support:

• Support the Manager in preparing yearly Opex and Capex budget and help in coordination with business units. 
• Responsible for the reviewing quotations and confirmation of WCRs for managers’ approval. 

FM Operations:

• Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas. 
• Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs. 
• Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits. 
• On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc. 
• Periodic site walk/drive-through for the infrastructure.

Service Provider Management:

• Maintain effective communication with suppliers, business departments and clients and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards. 
• Manage all fixed contracts such as Fixed FM contracts, STP maintenance, Landscaping, FM infrastructure contracts. 
• Review and certify service provider’s monthly performance and payment certificate.

Inter Department Coordination:

• Support the business development team in timely resolution of their queries related to facilities management in coordination with applicable internal departments. 
• Liaise with procurement department during the tendering process and support the Manager in reviewing vendor responses and issuing GRNs. 
• Conduct monthly meetings and manage relations with HSE, Security, MM, RDD and contractors to assess the Business partners’ requirements etc. 

Customer Complaint Management:

• Ensure customer complaints are timely and appropriately managed and closed to achieve organization’s customer satisfaction targets.  

Continual Improvement:

• Contribute to the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices. 

Who we are looking for candidates with the following:

• Cumulative GPA of 3.0 and above (or equivalent).
• Maximum 1-year has surpassed since graduation year date.
• Completion or exemption of UAE National Service (if applicable).
• Previous internship/training experience is preferred.
• Ability to communicate effectively and proficiently in English. 
• Involvement in extra-curricular activities or community initiatives during university.

Education / Professional Certifications:

• Bachelor’s degree in engineering or Facilities Management. A professional qualification in real estate and / or facilities management (IWFM) or equivalent is desirable.

Our ideal candidates should embody our values and their attributions:

Dubai Holding Values

Authentically Principled: We take responsibility 

Trustworthy | Loyal | Transparent | Reliable 

Uncompromised Discipline: We do the right things, right 

Diligent |Results oriented | Decisive | Driven 

Pioneering Growth: We lead the way 

Curious | Commercial | Future-focused | Recognised 

Sustainable Futures: We enable each other 

Collaborative | Inclusive | Developing | Empowering 

• Curious  – Ready to learn continuously.
• Committed – Driven to succeed and develop.
• Integrity - Individuals with a strong ethical foundation, honesty, and a sense of responsibility.
• Global Perspective - Individuals with a diverse and inclusive mindset, cultural awareness, and an openness to collaborating with people from different backgrounds.
• Excellence  - Commitment to achieving high-quality results, attention to detail, and a continuous improvement mindset.
• Sustainability - Awareness and commitment to environmentally and socially responsible practices, aligning with Dubai Holding's sustainability goals. 
• Inclusivity - Embracing diversity and promoting an inclusive workplace by respecting and valuing the perspectives of all team members.
• Collaboration - Individuals who communicate effectively, actively contribute to group efforts, and foster positive working relationships.

As much as we would be delighted to entertain all applicants, due to the high volumes of applications, only successful applicants will be contacted within 14 business days.

This job description is not all inclusive. Dubai Holding reserves the right to amend this job description at any time. Dubai Holding is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.