Worldwide Companies City  All Industries

Job Descrption

As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.

annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)

9 days bank, public and privilege holidays

access to a paid Level 2 apprenticeship in customer service

access to the generous Civil Service pension scheme

season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

£The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts

You will work an average of 37 hours per week and this... will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website

carry out searches of staff, prisoners, visitors, contractors and vehicles; control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported

night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for

reception: assist in supporting appropriate tasks in reception; prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement

food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle

driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office

phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; check that legal numbers are registered solicitors

procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

Managing a Quality Service

For more information please visit our website

Due to the Covid-19 pandemic, we are taking measures to ensure both candidate and staff safety, as a result, some prisons will be conducting live video interviews. The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

For more information please visit our website:

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Allowance Details

In addition you will receive 20% unsocial working allowance

Your CV has been submitted successfully.

 Send CV

 Send CV

 Send CV

 Send CV

 Send CV

 Send CV

 Send CV

 Send CV

 Send CV

 Send CV