Company Description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.
Job Description
We are looking for a new member to assist our team in dealing with a rapidly growing client base. As a Client Success Analyst/Solutions Delivery Coordinator, you will have a varied role that will involve assisting in client relationship management, client onboarding, data analysis and reporting, and building bespoke workflows in our no-code environment.
We anticipate that the role will be a hybrid one, with an expectation of regular office-based days alongside home-working. The role will also necessitate occasional work outside of usual business hours.
Responsibilities include:
- Use our no-code environment to build customized reporting functions
- Organise workflows in a user-friendly and functional manner
- Create conditional questions and journeys so that system users only input relevant data
- Configure workflows to achieve improved response rates
- Analyse data to monitor product performance and spot product improvement opportunities
- Analyse liability reports establishing the accuracy of the Liability Resolver module
- Assist with the management and improvement of AIS’s extensive RTA liability database
- Field queries and suggestions from internal stakeholders and decide on their merits
- Produce regular MI reports for clients to display product performance
- Assist the Product Owner with refining and prioritizing backlog
- Occasional monitoring of shared inboxes
- Test new solutions and bug fixes to prepare them for live release
- Importing of bulk data into the system to create claims and trigger contacts
#LI-ME1
Qualifications
Qualifications/Skills:
- Attention to detail
- Analytical nature
- Communication
- Comfortable with Excel
- Confident decision maker
- Customer Service
- Determination
- Integrity
- Organised
- Patience
- Relationship-building skills
- Report creation
- Self-motivator with the ability to use their own initiative
- Teamwork
- Willingness to learn new skills
Core Benefits
- 25 days holiday plus Bank Holidays and Wellbeing time
- Casual dress code
- Opportunity for some flexible working hours
- Participation in the discretionary bonus scheme
- Opportunity to opt into flexible benefits (at a cost to you) including Private Medical Insurance, Travel Insurance and Cycle2Work
- Opportunity for blended working with a mixture of office-based and working from home days
- Access to learning and development resources – including LinkedIn Learning
- Free yearly eye test and discount on new frames and lenses
- Barre, Yoga, Pilates & Mindfulness virtual classes
- Plus more!
Additional Information
In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.
For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.
Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.
Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
203 jobs found