Company Description

Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify’s platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact.

In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon’s industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation.

Job Description

We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you’ll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio.

Key responsibilities include:

• Own the e-commerce strategy, campaign execution and data insights for your client portfolio.
• Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. 
• Respond to client requests in a timely and effective manner 
• Manage the client renewal process from commercial negotiation to contract finalisation with the support of the Epsilon leadership team
• Identify and manage commercial execution of expansion opportunities within your portfolio.
• Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
• Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. 

We’re looking for someone with:

• Minimum 3+ years of client management experience across e-commerce or Martech.
• A strong understanding of digital marketing, e-commerce, and marketing technology.
• Proven success managing a portfolio and evidence of prioritising client requests and relationships.
• Ambition and drive to grow existing client contracts through partner site expansion and product upsells. 
• An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers.
• Excellent communication and presentation skills. You keep people engaged and have a strong ability to ‘read the room’ to know what you should say or show next to clients.

Additional Information

Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what’s right, not what’s easy and accepted. When you’re one of us, you run with the best. You’re part of a company with industry-leading technology, with the opportunity to work on projects for some of the world’s biggest brands. Our people have the talent, tools and passion to do epic things together—for our clients, for consumers and for our community.

Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. 

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.