Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Description: 

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) Technology team of Visa and is responsible for B2B Service CRM. This team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. Team’s responsibility includes managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications 

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area. 

Key Responsibilities: 

• Provide management, technical leadership and mentoring of team members reporting from local and non-local regions.  

• Design, develop, test, document, deploy, and support high quality technical solutions on MS Dynamics 365 

• integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices.   

• Should be hands-on in coding, architecture and designing solutions. 

• Provide technical solutions for business needs/requirements. 

• Experience in at least 3 full life cycle enterprise application implementations in a project lead capacity. 

• Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design. 

• Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands. 

• Flexible to work on Project Implementations, Operations and Support activities. 

• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels 

• Mentor Jr Developers and oversee programming functions to ensure that projects are securely delivered and fulfill expectations. 

• Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance. 

• Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle and maintenance. 

• Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design. 

• Create technical documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance.  

• Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary. 

• Align with function leadership on Goals, OKR’s and key metrics to ensure CRM function is successful.  

• Actively collaborate with all stakeholders including dependent technology and Business teams worldwide in various time zones to fulfill the above responsibilities.  

 This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

BS or MS in computer science or related field

13+ years of experience within the MSD 365 CRM industry.

8+ years of experience in implementing CRM integrations to other systems using web services.

5+ years of CRM architecture skills

Very Strong .Net and Javascript Skills.

Experience with C# or Visual Basic, Visual Studio, Web Services, SQL, and the CRM SDK is required.

Experience extending Dynamics CRM workflows using .Net components.

Significant experience in development and support of CRM applications.

Experience in building database queries and procedures.

Excellent process orientation, planning, organizational and problem-solving skills.

Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.

Demonstrated ability to solve complex software development issues.

Should have strong hands-on experience on data migration.

Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.

Excellent process orientation, planning, organizational and problem-solving skills.

Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.

Proactive thinking with a ‘can do’ attitude and have out-of-box thinking attitude.

Experienced in collaborating with medium to large development teams distributed worldwide.

Should have experience in Jira/Jira Align or TFS, or Git hub.

Experience in building database queries and procedures.

Excellent process orientation, planning, organizational and problem-solving skills.

Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.

Experienced in collaborating with medium to large development teams distributed worldwide. 

Azure Function/services

Power Automate, power Apps and power pages

Strategy and Roadmap building

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,900.00 to 192,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.