Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Senior Manager Business Performance and Data Insights is a critical, high profile role reporting to the Chief of Staff to Europe CEO & Head of Business Planning and Operations (BPO). The role is accountable for managing the Scorecard, the MI Pack as well as leading the transition to and operations of the newly formed Business Performance and Data Insights team and will play a pivotal link between the Europe CEO Office, the 6 European clusters, commercial functions, and the global BPO team.

This hands-on role requires strong data and business analysis skills. You will be highly numeric, have advanced knowledge of Excel, good working knowledge of one or more BI tools (e.g., Power BI, Tableau etc.) will be an advantage, and experience in running data analysis and governance (SQL knowledge) will be an advantage. The role holder should be comfortable discussing data architecture (business tables, sources) with Tech teams, own and maintain data dictionary (single source of truth) to drive data governance at senior-level. You will be equally at ease in communicating with business teams as you will be translating business requirements into technical use cases for Tech teams. You will have strong business analysis skills to build insightful narratives of key trends, highlighting business risks, opportunities, and driving continuous improvement in the team.

The role holder will need to be highly organised (documentation), a willing learner (new tools/ platforms, AI etc.), and comfortable navigating challenging forces (political, disruption etc.) in a fast-paced environment with significant change. Adaptability and agility are key requirements, as our team must respond quickly to the needs of the CEO and European business.

We are a diverse, supportive, and resourceful team, who are committed to delivering the best outcomes for Visa via the successful execution of cross-functional initiatives. Every day brings new challenges and opportunities. This highly visible and well-connected role is a great place to learn, develop, and build your profile. 

Leadership

• Drives annual target setting exercise in partnership with global and regional stakeholders.
• Leading the temporary transition to the new model, leveraging effective change management processes
• Implements the new operating model focused on data ownership, standardized reporting, and insights.
• Leads engagement with BPO leaders in the commercial functions and clusters to roll out and drive smooth execution of the team.
• Coaching and supporting the Leadership Team to enable them to self-serve their data and information needs, reducing dependence on PowerPoint presentations and fostering a culture of data-driven decision making.

Performance Management

• Accountable for delivering monthly European and Cluster scorecards.
• Accountable for delivering monthly European MI pack.
• Collaborates with the regional and global BPO leads to establish the scorecards as a mechanism to drive successful execution of strategic objectives and to provide visibility of performance shortfalls.
• Partners with business stakeholders to enhance the Monthly Performance (MI) pack for Europe to facilitate decision making in critical business areas.
• Engages with senior business stakeholders to deliver performance insights as part of the monthly reporting process and to facilitate critical business meetings.
• Leads automation, best practice, and training to drive efficiencies in the scorecard planning process and embed within the wider Europe businesses.

Business Analysis

• Understands key business performance drivers to support the Europe CEO Office and its stakeholders through data driven storytelling to link performance with strategic goals.
• Provides insightful analysis on current trends and Visa Europe’s achievements to support strategic communications for Europe CEO.
• Provides insightful commentary on operational and strategic risks & opportunities.

Data Governance & Insights

• Supports roll-out and future enhancement of global performance solutions (“the TRUTH”, Executive dashboard).
• Collaborates with DSL, IT, and regional business owners in rolling out new performance solutions in the European region.
• Owns the data dictionary, data access protocol and governance for any information related to the corporate scorecard or MI pack, in line with the Visa Data Values
• Performs data analysis as needed to identify root causes of trends and recommends corrective actions.
• Ensures data is managed in compliance with relevant regulations and European policies – including GDPR and records management.
• Partners with stakeholders to ensure that they understand their responsibilities concerning data contribution and data access.
• Provide a deeper and broader focus on actionable insights, moving beyond merely describing the data to interpreting, analyzing, and providing strategic recommendations.

Team Management

• Direct line management of the Business Performance and Data Insights team in alignment with Visa’s leadership principles and people leader responsibilities e.g., performance management, learning and development, coaching etc. 

Qualifications

Key skills that would support you in fulfilling this role include:

Basic Qualifications

• Minimum of Bachelor’s degree or equivalent experience

Essential Personal Qualities

• Embodies Visa’s Leadership Principles and inspire others to as well
• Ability to build support, commitment and respect from others by demonstrating professionalism, integrity and expertise. Makes a positive impact by executing on commitments to consistently deliver exemplary results
• Demonstrates excellent collaboration skills partnering with internal stakeholders to support the work of the BPO
• Cool and calm under pressure with a high level of resilience;
• Organised and structured. Solution orientated, pragmatic, “can do” individuals with experience of delivering through others. Excellent facilitation and communication skills (written and oral)
• Proactive and resourceful individual with strong emotional intelligence, self-motivation, analytical skills and the ability to drive high profile work. Excellent stakeholder management and organisational skills, a willingness to learn and, must be comfortable navigating challenging forces and working in a fast-paced environment with significant change
• Capable of handling complexity and ambiguity, and adapting to evolving organisational requirements; Versatility to tackle a diverse range of issues facing the company (regulatory, commercial, organisational); A problem solver willing to ‘roll up their sleeves’ to get the job done
• Excellent verbal and written communication with strong attention to detail. Interest for planning, executing as well as logistics. Strong emotional intelligence. Ability to think on their feet to identify and solve potential issues collaboratively. Manage and prioritise multiple priorities

Preferred Qualifications

• Experience in financial services or payments, ideally with some combination of commercial, operations, and finance experience
• Demonstrated exceptional analytical skill with experience managing and manipulating large relational data sources (Tableau, Power BI etc.)
• Qualified in one of the following: Statistics, Finance, Economics, Business, or Computer Science, Engineering or other quantitative fields
• Ability to communicate complex ideas effectively – both verbally and in writing to stakeholders at all levels
• Proven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.
• Experience working across European markets in the payments sector
• Advanced Microsoft Excel skills including ability to create and understand complex formulas, link databases and create working MI Tools.
• Microsoft Word, PowerPoint

Whilst some experience is needed, we do consider potential. As such, even if you are not yet equipped with all the experiences listed above, fear not! We are ready to invest in you and help you become the best you can be. All roles at Visa offer compelling career growth opportunities.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.