Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

This position will develop into a subject matter expert, offering consultative support on license requests, while applying learning and ultimately applying knowledge of Visa rules and eligibility criteria, alternate partnership options for potential applicants, and regulatory requirements across the Europe region.

This role will support Licensing requests from across Europe reporting to the Senior Manager for Licensing within the Onboarding and Licensing team. 

What we expect of you, day to day:

• Execute licensing eligibility requests for prospective clients

• Respond to simple queries with a customer focused lens, engage with internal teams

• Execute requests related to administration of their licenses, including sponsorship options, license upgrades, additional licenses, mergers, acquisitions and terminations.

• Identify and executes on operational opportunities to increase service quality or efficiency.

• Be responsible to ensure Licensing team, partners, and stakeholders deliver on commitments and meet customers expectations based on established processes and SLAs.

• Works independently with moderate guidance, makes decisions across breadth of licensing issues raised by client, using pre-defined parameters as guidance only and escalates as necessary

• Refers cases to Manager, exercising judgment to identify unusual scenarios or potential risks.

• Serve as Licensing resource in Europe to support market-based needs for example, changes in regulatory environment, new financial inclusion efforts and other operational or strategic changes specific to region.

• Contributes and participates in system and process enhancement discussions

• Document and update process documentation as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelors Degree in relevant area such as Business, Economics, Finance, Policy, Law or three years work experience.
• Effective planning and organizational skills
• Proven ability to set and deliver upon priorities within busy environment
• Ability to manage high volume of work with detail orientation, able to meet deadlines with quality work
• Strong interpersonal and client-focus skills
• Ability to keep manager informed and involved on ongoing basis
• Comfortable working in global environment impacted by different legal, cultural and business priorities
• Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and Dynamics
• Effective professional level English verbal and written communication skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.