Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Enhanced Risk Service (ERS) is a new value-added service in the SM portfolio of service offerings. 

ERS

The Enhanced Risk Service (ERS) is a reactive Decision Manager support service aimed at the small and mid-market merchant segment. The main purpose of the service is to provide –

• Ongoing fraud management support.
• Monthly fraud reporting.
• Assist with general queries.

Merchant Support

The Merchant Support team are responsible assisting CyberSource merchants and partners regarding payment gateway accounts. Specific responsibilities include –

• Handling support for the following channels
  • Cybersource (level 1) voice and digital interactions
  • Strategic Partner voice and digital interactions
  • Cybersource (level 2) support case/email to case escalations

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
•3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
•Excellent organization and time management skills ability to work under pressure with autonomy.
•Excellent verbal and written communication skills for presenting to all levels.
•Ability to function effectively in a fast-paced, ever changing work environment with multiple priorities.
•Ability to articulate concepts and ideas to a broader audience, sometimes on a global level.
•Experience of working with Decision Manager
•Experience of working within a Payment or Ecommerce environment.
•Experience of interpreting results from fraud tools used to combat online card fraud (e.g., 3DSecure, device fingerprinting, IP geolocation, velocity, machine learning)
•Strong troubleshooting skills
•Ability to multi-task, continually re-prioritize cases and work under various constraints.
•Customer service skills including call de-escalation techniques and a commitment to quality service.
•Self-motivated with the ability to work within a team and independently.
•Ability to quickly identify problems and then take appropriate action to solve, including effective communication skills to wide audiences.
•Adapts easily to shifting priorities and challenges.
•Must have punctual, regular, and consistent attendance.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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