Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The UK Core Operations Team Lead reports to the Core Operations Manager and will be responsible for managing the Core Operations team based in UK and ensuring that all customer collections and payments are delivered on time and without error. The Core Operations Team Lead will be playing an active role in the Operations department by managing operational issues, supporting new product implementations and supporting the Core Operations Manager to ensure the best possible service across the wider Operations.

The Details…

Managing the Core Operations team based in UK, including people management and performance reviews, resource management, training and development. 

Taking ownership of Core Operations processes ensuring all manual processes are completed accurately and on time, reducing room for error and driving process improvements.

Working closely with the Core Operations Team Leaders in Netherlands, USA and Singapore to ensure consistency across all teams and to maintain a smooth handover of any issues, escalations or projects between the wider Core Operations teams. 

Support the Core Operations Specialists across UK and Netherlands to manage daily issues, escalations, incidents and encouraging collaboration across the team to ensure a seamless Operation. 

Ensuring any operational issues are identified, root cause resolved and customer impact mitigated. 

In the absence of the Core Operations Manager, holding responsibility for the day to day running of the wider operation and acting as point of escalation for any operational issues.

Support Core Operations Manager and Head of Payment Operations with ad hoc requests, projects and daily routines. Including ownership of key controls and KPI metrics to identify areas for improvement and ensure a high standard of service. 

Supporting the Operations Delivery Team and Product Teams on new features, new provider implementations and existing provider improvement projects that will impact Core Operations. 

Managing Incidents, leading resolution and root cause analysis of operational issues, mitigating customer impact.

Have a continuous understanding of AML, KYC and sanctions applying this knowledge and awareness to all daily activities.

Having a continuous understanding of company Safeguarding obligations and supporting the Treasury & Control functions where required.

Qualifications

• Experience in people management
• Experience in payments or fintech environment

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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