Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

CyberSource, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource's continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.

CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

CyberSource is a subsidiary of Visa Inc. CyberSource operates in Europe under agreement with Visa Europe.

Job Description

The Enhanced Risk Service (ERS) is a new value-added service in the SM portfolio of service offerings. 

ERS

The Enhanced Risk Service (ERS) is a reactive Decision Manager support service aimed at the small and mid-market merchant segment.

Principal Responsibilities

The main purpose of the service is to -

• Develop knowledge of Cybersource risk management products through research and testing to act as subject matter expert to merchants.
• Produce monthly, high-level reports that clearly explain the performance of current risk management strategies.
• Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management.
• Ongoing fraud management support.
• Assist with general queries.
• Provide assistance on how to build rules, how to manage negative/positive lists, and how to set up fraud strategies
• Escalate cases to Risk consultants when needed based on the type of inquiry submitted. 

Qualifications

Required Experience:

• Excellent organization and time management skills; ability to work under pressure with autonomy.
• Excellent verbal and written communication skills for presenting to all levels.
• Ability to function effectively in a fast-paced, ever changing work environment with multiple priorities.
• Ability to articulate concepts and ideas to a broader audience, sometimes on a global level.
• Experience of working with Decision Manager
• Experience of working within a Payment or Ecommerce environment.
• Experience of interpreting results from fraud tools used to combat online card fraud (e.g., 3DSecure, device fingerprinting, IP geolocation, velocity, machine learning)
• Strong troubleshooting skills
• Ability to multi-task, continually re-prioritize cases and work under various constraints.
• Customer service skills including call de-escalation techniques and a commitment to quality service.
• Self-motivated with the ability to work within a team and independently.
• Ability to quickly identify problems and then take appropriate action to solve, including effective communication skills to wide audiences.
• Adapts easily to shifting priorities and challenges.
• Must have punctual, regular, and consistent attendance.
• Intermediate Microsoft Excel skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc.).

Key Competencies

• Contributes effectively to achievement of organizational vision through teamwork, employing open communication channels and sharing information to achieve a common objective.
• Continually improving through personal development and champions new ways of doing things.
• Ability to identify problems, generate solutions and implement them effectively.

Additional Information

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.