Company Description

Do you want to be a key player in building a world-class interior brand? Are you passionate about customer service and ready for an exciting challenge in one of the H&M HOME Concept Stores? Then you might be the one we are looking for!

At H&M Home, our purpose is to make it possible for many people to create a personal and modern space — a place to feel at home.

Our vision is to be a credible world-class interior brand, and here YOU have a very important role as a leader. We will reach our vision by being brave, daring to test ideas, learning from experiences and getting new insights.

In everything you do, our customers should always be top of mind. You have the vital role to create an outstanding and inspiring shopping experience for our customers every day.

Job Description

The role as Store Manager (SM)
As our Flagship Store Manager at H&M Home you have the important role to create an excellent and inspiring shopping experience for our customers every day. The role as Store Manager is to lead and develop your team to achieve budgeted and planned sales and profitability targets, through providing excellent customer service and ensuring optimal and efficient store operations. As Store Manager, your responsibilities are divided into five parts: Customers, Colleagues, Procedures, Planning and Results & Profitability. You are an ambassador for the brand and together with the team you strive to exceed customer expectations and drive selling on the sales floor, that’s where it all happens!

Your responsibilities
The job as our flagship SM comes with lots of responsibility – and lots of fun. Your to-do list includes:

• Provide excellent customer service in your store and coach your team to always keep our customer top of mind.
• Follow up on sales goals and budgets to optimise profit.
• Recruit, train and develop your team.
• Set an example for your team by always acting in line with H&M Group values, H&M Home brand DNA and H&M Group Global leadership expectations.
• Ensure best practice of store activities and back office procedures. 

Your profile
We are looking for a strong and passionate leader who thrives in a fastmoving environment full of customers to please, employees to guide and high-set business goals to reach. Your personal qualities also include:

• A passion about customer service, people and interior design.
• A great result driven attitude.
• Being well-organised and able to cope with a large workload.
• Ability to prioritise and plan ahead for efficient workflow, staffing and development.
• An analytic and reflective mindset to constantly improve store profitability.
• A positive and coaching attitude, and a willingness to learn and improve.
• B1 level of English is mandatory to communicate with all levels in the business.

Qualifications

• We are only accepting candidates who have a minimum of 1 years Store Manager experience
• Experience working with interior products in a retail store

Additional Information

Application

Are you our next flagship Store Manager? Apply by submitting your CV and Cover letter as soon as possible.

We welcome your application!