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Deskside Support Engineer at NielsenIQ
Norwich, United Kingdom


Job Descrption

Company Description

REFID848948

As a Deskside Support Engineer (DSE), you will collaborate with  SRE’s and DevOps Engineers, Development teams , Product Owners & Scrum Masters to realize critical business goals. Our team is co-located and agile, with central technology hubs in Europe, Canada and India. 

Job Description

What you’ll do :

  • Respond to computer related service and incident tickets. 

  • (Desktops/laptops) - Hardware and software trouble shooting 

  • Onboarding and Offboarding Users 

  • Support the wider IT team with Server / Network issues 

  • Provide installation and upgrade services of supported hardware and software 

  • Maintain stock levels by managing the inventory of hardware equipment.  

  • Ensure business continuity by managing on time renewals for IT services.  

  • Provide support to the deployment teams for IT releases.  

Qualifications

We’re looking for people who have :

  • 2 years experience in an IT support role 

  • Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business. 

  • Candidates need to be flexible, efficient and be able to work independently 

  • Ability to communicate technical information to a non technical audience 

  • Strong sense of customer service skills 

  • Good organizational skills 

  • Proficient with remote worker technology, accessibility and troubleshooting skills 

  • Basic Network troubleshooting skills and knowledge 

  • Working knowledge of Microsoft Active Directory, Microsoft Group Policy Objects experience. 

Additional Information

This role is Hybrid : 3 times a week at our NIQ Brandbank Office in Norwich

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.


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