Job Description

You will work as part of the Retail Services Team, providing a first class customer experience to our retailer base. Your time will be spent with your key customer contacts on a daily basis as well as interacting with key departments internally including Supplier Sales and the wider Business

You will be expected to achieve a high level of Customer Satisfaction and contribute to the overall growth of your retail accounts by supporting your National Account Manager

Responsibilities:

• Manage  with full autonomy retailer’s requests related to specific products/services and all our core products and services via email, phone, Live chat  and/or face to face. 
• Being responsible for delivering first class service levels with contacts at all levels within your customer base, aiming to resolve all queries on the first occasion.
• Building and maintaining strong, long-lasting customer relationships and develop a trusted advisor partnership with key customer stakeholders, across all relevant divisions and departments.
• General Query resolution and ensuring that any significant issues are escalated internally through the appropriate channels in a timely manner as and when necessary.
• Supporting retailer eCommerce launches & projects through range management, ensuring that products are live ready for launch.
• Working with your retailers to create professional bespoke reporting services, and as necessary liaising with IT to arrange to have these automated
• Setting up new users in Product Library platform and running through full service capabilities to ensure the new user knows its functionality.
• Proactively calling customers where we identify an issue with their account, eg products due to go over SLA, special instructions not clear, images / data not to spec, facilitating invoice query resolution
• Working closely with the National Account Manager to identify and achieve objectives (revenue or otherwise).

Requirements:

• Have proven account management & relationship building skills or other relevant experience.
• Experience in delivering client-focused solutions based on customer needs.
• Capable of hands on problem solving, and able to analyse processes to generate ideas and solutions
• Be articulate and a confident communicator at all levels able to work independently or as part of a team.
• Excellent written and spoken English.
• Be highly organised with good time management skills and a logical approach, able to prioritise their work load.
• Manage multiple tasks simultaneously, delivering against set milestones and deadlines and working under pressure.
• Enthusiastic, hardworking and adaptable, with good attention to detail.

We offer:

• Generous Pension Scheme
• Private Medical Insurance
• Life Assurance
• Gym Membership Discounts
• Cycling Solutions Scheme
• Holiday Entitlement plus additional Holiday Purchase Options
• Refer a Friend Scheme
• Local Discounts (Cinema tickets, retailers etc)

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.